Online UK Lingerie Retailer VX Boutique

Customer Service

Ordering

You can order from VX Boutique without creating an account at our store, simply checkout as a guest. We will send you an email confirmation on receipt of your order and another when we have dispatched your order. In addition, if you supply your mobile telephone number we will also send you SMS updates. These are FREE and you can receive them if you create an account at VX Boutique or as a guest. You will only receive SMS messages to confirm receipt and dispatch of your orders. You will not be spammed and we will not pass your number onto any third parties. If you do not wish to receive SMS messages then please leave the phone number field blank in your account settings or order information.

Shipping & Delivery – UK

We aim to dispatch your goods within 24 hours. Items that we don’t have in stock are usually dispatched within 3 days. In the unlikely event of a longer delay we will contact you with a rescheduled delivery date. All orders are sent in plain, secure packaging with a discreet returns address via “Royal Mail Signed For 1st Class”. We charge £4.50 for standard delivery for order values under £40 and delivery is FREE for order values of £40 or more. You will be able to track your order online with the tracking code we will send you once we have dispatched your goods. Your credit card or bank statement will read *VX MEDIA LTD* or *PAYPAL*, there will be no mention of the products you’ve bought. You can shop at VX Boutique with the confidence that we are 100% geared towards delivering your goods with absolute discretion.

Shipping & Delivery – EUROPE & REST OF THE WORLD

All orders are sent in plain, secure packaging with a discreet returns address via “International Air Mail Signed For”. We charge £9.50 for international delivery. You will be able to track your order online with the tracking code we will send you once we have dispatched your goods.

Privacy & Security

VX Boutique is fully compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent. Our Website uses “Cookies” to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place Personally Identifiable Information in Cookies.

Returns & Replacements

We offer a 28 calendar day no quibble money back guarantee. If within 28 calendar days of receiving your goods you decide you don’t want them you can simply return them to us and we will issue you with a full refund plus standard delivery charges OR you can select an alternative product. Your statutory rights as a consumer are not affected.

Payment, Pricing & Promotions

You can pay safely and securely with your debit or credit card via our payment processor PAYPAL. Even if you don’t have a Paypal account you will still have the option to pay with your credit card or debit card at checkout. You can also do an online bank transfer into our bank account or pay cash into our bank account. Cheque payments are accepted but please allow at least 14 DAYS for delivery of your goods. All payment options and details are displayed once you checkout.

Keep in Touch

If you have any questions at all about our products or service then please don’t hesitate to drop us an email at info@vxboutique.co.uk or use the CONTACT FORM. We’re happy to assist you. Join our newsletter and receive special offers and be the first to get a heads up on our latest products. When you join the VX Boutique newsletter you can unsubscribe at any time by clicking the unsubscribe link that is at the bottom of every email that we send you. Or you can send a message direct to us and we will unsubscribe you.

SIZE CHART

Extra Small/XS   (UK) Under 6
Small & S/M        (UK) 6-8
Medium & M/L     (UK) 8-10
Large                    (UK) 10-12
Extra Large & XL  (UK) 12-14
XXL                       (UK) 14-16
1X-2X & XXXL      (UK) 16-18
3X-4X                   (UK) 18-20

Extra Small/XS   (EU) Under 34
Small & S/M        (EU) 34-36
Medium & M/L     (EU) 36-38
Large                    (EU) 38-40
Extra Large & XL  (EU) 40-42
XXL                       (EU) 42-44
1X-2X & XXXL      (EU) 44-46
3X-4X                   (EU) 46-48

Fit will depend on each individuals build and height.
Mixed sizes such as S/M tend to have more fabric stretch.
Euro sizes are based on French sizing.

Earn VX Points

Every time you order from VX Boutique you will earn VX Points that can be redeemed as a discount off a future order. Please note that in order to redeem VX Points you need to create an account on our site as it is not possible to credit VX Points if you purchase from us as a guest.